Why can’t I see any leads?
- Leads will only appear if a contact form has been submitted on your website.
- If your site is new or no one has submitted a form yet, the list will be empty.
- WordPress websites are not supported at this time.
I know someone submitted a form, why isn’t it showing here?
- Click Refresh to load the latest submissions.
- Ensure the enquiry was submitted through a form connected to your website (not via email or phone).
Why are some lead details missing?
- Only information included in the form fields will appear.
- If a visitor leaves a field blank, that data won’t be captured.
Why am I seeing duplicate leads?
- A visitor may have submitted the form multiple times.
What does the “Source” column mean?
- The Source shows the website page where the enquiry was submitted.
- This helps you understand which pages are generating leads.
Why can’t I open attached files?
- Some leads include file attachments (e.g. images or documents).
- If a file won’t open, try downloading it or check your device’s file permissions.
I can’t find an older lead, where did it go?
- Use Search or Filter to locate older leads.
- Check if the lead has been labelled or marked as Spam.
Are leads updated in real time?
- Leads appear shortly after a form is submitted.
- Use Refresh to manually load new submissions.
Who can see leads in my account?
- Only you and Localsearch can access your account and view leads.
What should I do if leads still aren’t appearing?
- Confirm your website is published.
- Contact Localsearch if the issue continues.
