Cannot setup email on Outlook using Windows 7

Requirements

Please note this fix will only work if you have Windows 7 Service Pack 1 or higher installed.

Due to recent security upgrades, some clients running Windows 7 experience issues where they cannot configure email using our servers.

Microsoft has released a patch for this but still requires some additional configuration to address the issue.

What does this error look like?

The error in question looks something like this:

How do I fix this?

This error is resolved by installing a hotfix from Microsoft, and running our quick fix.

• Download the Hotfix from Microsoft Download for Windows 7 32-bit Download for Windows 7 64-bit.

• Install the Hotfix (double-click the downloaded file and click next, install).

• When prompted, choose the option to reboot later.

• Download our fix from here Download tls_registry_fix.reg.

• Double-click the tls_registry_fix.reg file Select Yes to allow it to open Registry Editor.

• then select ‘Yes’ to merge the changes.

• A prompt will pop up letting you know the changes are merged.

• Reboot your PC, and the email configuration should now work correctly.