How to Set Automated Messages for Working and Non-Working Hours

Step 1 

Open your Chatway dashboard and click on the settings icon located at the top of your Chatway profile picture in the bottom left corner.

Step 2 

the Widget Settings section, scroll down and select “Set automated messages.”

Step 3 

A window will appear where you can set your working hours.

Step 4 

On the right side, you’ll find a toggle switch to enable automated messages for both working and non-working hours. You can also customise the message here.

Step 5 

There’s an additional option for automated messages during non-working hours to send the message only when all agents are offline. 

Step 6 

Remember to click “Save and Publish” in the widget settings for the changes to take effect. 

The screenshots below show how your settings will appear based on your customisations: 

During working hours: 

During non-working hours: